Bottom line: Not recommended.
First and probably the last time trying DEX/MSC. According to the status update, my parcel took 10 days to clear customs and be put on a flight, and 2 weeks to be delivered. There are 2 notifications telling me they’re out on delivery, but the first one was just a false alarm. Finally, I received an SMS saying they may arrive “any time now”, but they came almost 2 hours later. To the credit of the delivery men though, they bothered to answer my SMS asking about time of arrival.
I’ve actually split my Taobao goods into two parts, with the other part being shipped via ezbuy’s sea freight (bulky and heavy items), and the sea freight is taking just 6 days longer! Between DEX/MSC and PRouter/PRT Express, I chose MSC because they have a website. Looks like having a website doesn’t mean anything at all. Anyway, i will likely just stick to ezbuy most of the time.
Pros – One of the cheapest shipping rates. No repacking done on the individual parcels (i.e. everything came in their original packaging).
Cons – Too slow.
Update 26 Jun 2016
DEX is now paired up with a courier company called simplypost (probably since some time ago). Maybe there were too many complaints.