Time passes quickly, and what do you know, the last purchase i made on Lazada was two years ago! Somehow, Qoo10 became my go-to shopping platform. I think their coupons, gaming style lucky draw and attendance-based rewards program worked. So, you might ask, what drew me to Lazada this time round? It’s because the item i was looking for wasn’t offered on Qoo10 anymore.
I was going to buy a licensed copy of Microsoft Office 2016 (not for my own use). Now, there is a way to buy this on the cheap – by getting hold of a volume license. Volume licenses are intended for business use, and, for this reason, they can be pretty cheap per license, as they are sold in bundles of 5 or more. A lot of these licenses end up being sold to home users who want to get it for cheap. This sounds a bit shady, which is why sellers who sell them on Qoo10 and Lazada are evasive.
Coming back to the topic of getting a refund from Lazada, well, there was a problem with the Office 2016 license i purchased on Lazada. I sent email to the seller, did not get a response, so i initiated the refund request. Now, any legitimate e-commerce platform has to have a proper refund process in place, and Lazada aces it in this respect. The refund process is well-documented. The return shipping is FREE – either by pick-up or drop-off at a Post Office or Singpost POPStation. There are updates at each stage of the process – email for selection of pick-up schedule, email receipt acknowledgement of returned item, SMS regarding the initiation of the refund and finally, email notification of successful processing of the refund.
I guess those who want to buy Taobao products but are afraid of the risk of receiving broken items can go the Lazada route, given the return policy and program that is in place. Plus, you can also collect cashback from Shopback for Lazada purchases.